People thrive when given opportunities to explore, learn, and grow. At PropertyGuru, this philosophy isn’t just about employee satisfaction—it’s a strategic approach to better meeting the demands of Southeast Asia’s evolving market and achieving our business goals. Malaysia-based Customer Care Consultant Qamal Azeem Zamzuri exemplifies how growth opportunities can benefit both company and colleague. 

A Fresh Start in PropTech

Qamal joined PropertyGuru with four years of customer service experience. “I’ve worked in three companies before, including a year in logistics,” he explains. “But the job description at PropertyGuru really caught my eye, along with the fantastic benefits and growth opportunities.”

What sealed the deal for Qamal wasn’t just the competitive package. “What really sold me was the potential for career advancement,” he says. “PropertyGuru seemed like a place where I could really grow professionally.”

This desire for growth aligns perfectly with our company philosophy. At PropertyGuru, we believe in providing our employees with opportunities to expand their skills and explore different areas of the business.

Mastering Customer Care in PropTech

As a Customer Care Consultant, Qamal’s role is pivotal in bridging the gap between our advanced technology and the needs of real estate agents. “My focus is working with real estate agents,” Qamal explains. “I introduce our products to new agents, help them understand our system, and troubleshoot any issues that existing agents might face.”

This role requires more than just technical know-how. Qamal emphasises the importance of understanding each agent’s unique needs. “It’s crucial to really understand what each agent requires,” he states. “By doing that, I can provide better, more tailored solutions. My goal is always to deliver top-notch service and make sure agents feel comfortable with our solutions. It’s not just about solving immediate problems – it’s about building relationships that lead to customer retention and renewals.”

Qamal’s approach aligns perfectly with the PropTech sector’s needs, where end users – often real estate agents – may be less tech-savvy than typical early adopters. His ability to bridge this gap is an asset to our company.

Expanding Horizons: From Customer Care to Marketing

At PropertyGuru, we believe in providing opportunities for our employees to grow and explore new areas of interest. Qamal’s journey is a perfect example of this philosophy in action.

“What’s exciting is the opportunity I got in June,” Qamal shares enthusiastically. “My manager asked if anyone was interested in supporting the marketing team, and I volunteered. Now I hold a diverse portfolio by working with marketing three days a week while continuing my customer service role for the other two.”

This new role has opened a whole new world for Qamal. “It’s been an amazing chance to learn new skills and see different aspects of the company,” he says. In his marketing role, Qamal is involved in campaign promotions for agents and reward programmes, as well as working closely with the sales team to track performance.

The Benefits of Internal Growth

Qamal’s experience highlights the benefits of our approach to talent development. By providing opportunities for cross-departmental exposure, we’re not only creating a more versatile workforce but also increasing employee engagement and satisfaction.

“I can honestly say that PropertyGuru is the best company I’ve worked for so far,” Qamal reflects. “The work environment is fun and engaging, there are various programs to get involved in, and the overall experience just can’t be compared to my previous companies.”

The supportive work environment has made a significant difference for Qamal. “It’s been a breath of fresh air, honestly,” he says. “The workload here is much more manageable compared to my previous job in e-commerce, and my manager has been incredibly accessible and supportive. It’s made a world of difference.”

Looking to the Future

As Qamal continues his journey with us, he’s excited about the possibilities that lie ahead. “I’m really happy and excited about what the future holds,” he says. His experience serves as an inspiration to others in the company and demonstrates the potential for growth within PropertyGuru.

At PropertyGuru, we’re proud of the opportunities we provide for our employees to grow and thrive. Qamal’s journey from customer care to marketing is just one example of how we’re nurturing talent and shaping the future of PropTech in Southeast Asia. As we continue to evolve and innovate, we remain committed to fostering a culture of growth, learning, and opportunity for all our employees.